CANCELLATION POLICY REMINDER: We are a small business that operates by appointment. When you schedule a grooming appointment with us, the time slot is held specifically for your dog. If you need to reschedule or cancel an appointment, please do so with 48 hour notice. Please allow more than 48 hour notice if you have been holding a spot for more than one dog. Clients who give less than a 48 hour notice to cancel/reschedule a appt will be charged 50% of the appointment cost. Same day cancellations and missed appointments are subject to being charged up to 100% of the scheduled grooming cost. Clients with multiple late cancellations and/or missed appointments will be required to prepay future appointments or be referred out. Late cancellations and missed appointment fees will be charged to your card on file.
We ask that you arrive at your appointment time. Since we work by appointment, we are unable to check your dog in early. If you are running late, please let us know! Arriving 15 minutes or more past your scheduled time may result in a late arrival fee or be considered a missed appointment and might need to be rescheduled.
Please keep your pup on leash or in a carrier and under your control while in the lobby. Retractable leashes should be kept locked at all times.
We ask that you arrive at your appointment time. Since we work by appointment, we are unable to check your dog in early. If you are running late, please let us know! Arriving 15 minutes or more past your scheduled time may result in a late arrival fee or be considered a missed appointment and might need to be rescheduled.
Please keep your pup on leash or in a carrier and under your control while in the lobby. Retractable leashes should be kept locked at all times.
